Privacy Policy

Last updated: February 7, 2026

1. Introduction

Stegocare, operated by LVDM Consultancy, is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare management platform and services.

2. Information We Collect

We collect several types of information to provide and improve our services:

  • Personal Information: Name, email address, phone number, and organization details
  • Healthcare Data: Patient information, care records, and medical schedules (processed under strict GDPR compliance)
  • Usage Data: Information about how you interact with our platform, including IP address, browser type, and access times
  • Technical Data: Device information, log data, and cookies

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

  • Contractual Necessity: To perform our services under our agreement with you
  • Legal Obligation: To comply with Belgian healthcare regulations and data protection laws
  • Legitimate Interests: To improve our services and ensure security
  • Consent: Where explicitly provided for specific processing activities

4. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and maintaining our healthcare management platform
  • Processing scheduling, billing, and administrative tasks
  • Communicating with you about services, updates, and support
  • Improving our platform and developing new features
  • Ensuring security and preventing fraud
  • Complying with legal and regulatory requirements

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Service Providers: Third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processors)
  • Healthcare Partners: Integrated systems like BelRAI, VESTA, and eHealth (with your consent and as required by law)
  • Legal Authorities: When required by law or to protect our rights and safety

6. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data centers, access controls, and regular security assessments.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Healthcare data is retained in accordance with Belgian medical record retention requirements.

8. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Right to Access: Request a copy of your personal data we hold
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data (subject to legal obligations)
  • Right to Restriction: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to certain processing of your data
  • Right to Withdraw Consent: Withdraw consent for processing where applicable

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings.

10. International Data Transfers

Your data is primarily stored and processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place as required by GDPR.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Data Protection Officer

For any questions about this Privacy Policy or to exercise your rights, please contact our Data Protection Officer through our contact form or reach out to LVDM Consultancy.

14. Supervisory Authority

You have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit/ Autorité de protection des données) if you believe your data protection rights have been violated.